One of the basic rules of communication is: Communication is always also nonverbal. Communication scientist Watzlavik described this as an axiom of communication. Nonverbal communication appeals stronger to the addressee than what was actually said. If we note a disparity between the content of a statement and the speaker’s body language (for example a sad facial expression together with this message: „I am fine!“), we will be confused and we will have the feeling that we don’t understand our counterpart properly. It might be that we start to interpret this dual message. In our communication seminars, we teach you how to react in such situations so that there won’t be any missunderstandings. We also show you what to do so as not to confuse your counterpart.