Conflict management and mediation in larger groups and in the public sector

Today there is hardly a major project that does not provoke protests. Only if those responsible manage to enter into a dialogue with the various interest groups at the beginning of such projects is a largely trouble-free implementation likely. Conflicts have the characteristic of escalating and expanding, sometimes entire groups are directly involved in a conflict and should be involved in its resolution.

Resolve conflicts

Typical conflict situations in larger groups and in public areas

Interest group conflicts

An infrastructure project has been planned and approved for years, construction is now to begin, but interest groups are forming who want to prevent this. As the client, it is now important to initiate good dialogue processes. If this does not happen, protests, blockages and loss of image can occur, which are difficult to repair at a later point in time.

Conflicts in the leadership culture

Two companies merge. There are different structures and leadership cultures in both houses. The employees are insecure and the works council opposes strategic decisions by the management. The conflict, it seems, is overwhelming the entire process. The mood is getting worse. There are not individuals involved, but the entire workforce rebels. A dialogue process is the right approach here to create understanding for one another, to dissolve blockages and to find constructive solutions.

Social conflicts

Several families live in an alternative living and living concept and share garden areas, common rooms and exchange services with one another free of charge. For some time now, the conflicts in the joint meetings have been increasing and the tone has become sharper. Even if the community has developed a good culture of discussion, they get less and less results. Disputes are also increasing at the relationship level. You decide on a mediation in which all 72 members incl. Children participate. A structured dialogue process starts.

How does mediation work in larger groups and in the public domain?

In large groups and in the public sector, there are many different interests that are often represented by subgroups. These stakeholders need to be identified and involved. The processes are complicated and require a thorough analysis phase, a structured clarification phase and a focus on communication.

We at CONSENSUS work together with Prof. Dr. Frank Brettschneider from the University of Hohenheim on these projects. In this way, we combine scientific analysis with practical conflict resolution skills and communication science classification with clear language regulations and communication lines.

Why you should choose conflict resolution

Companies, municipalities and organizations that carry out dialogue processes are considered modern. Employees and citizens appreciate the opportunity to have a say. Conflict escalations, blockages and interruptions in communication are prevented. It creates trust and a new competence of those involved to deal with contradictions and contradictions in the future. Sustainable and stable solutions are found.

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Your contact persons

Sabrina Beichter

Sabrina Beichter is responsible for customer care and coordination at CONSENSUS Group. She will be happy to answer all your questions about our offers.

Alexandra Kieffer

Alexandra Kieffer is responsible for customer care and coordination at CONSENSUS Group. She will be happy to answer all your questions about our offers.

The decisive step towards pacifying a conflict is to set out on the path to clarification. We advise you confidentially.

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